Frequently Asked Questions

When you call ECCN Inc., we answer the phone locally here in the State of Virginia. We give you an obligation-free consultation at no cost in your home or at your business. And unlike the bigger companies, our consultation is not set up to sell you a product but instead, better understand your needs. Of course we want to earn your business but we firmly believe that when you educate the consumer properly, they will appreciate it and be able to make a better guided decision. On the other hand, bigger or national security companies will simply ask you a few questions over the phone and imagine what your house or business looks like instead of actually seeing it. And more often than not, many consumers are left at the mercy of a sales person that is never to be found again once the sale closes. For ECCN Inc., each customer is recognized as an individual with unique needs and is treated as such. We value your business.

Not a problem. You may feel free to give us a call and we will try our best to assign you the same technician that completed the original install so you can feel confident that you are given the best value for your hard-earned money. This also adds a level of responsibility for our highly-trained technicians. Our policy requires us to follow up with a customer post-install regarding your installation experience and satisfaction. We pride ourselves in training our technicians, but with your permission we may send a manager to do quality control and grade the technician.

Yes and No. Yes, we can take over an existing hard-wired system; however we will replace your panel and keypads, one reason is the panel may be proprietary to the previous company and the second major reason is when we give you a brand new panel we know it will last a long time and we will not have any service calls. ECCN Inc. uses well-known brands including GE, Honeywell, 2GIG, and DSC. In the wireless system, we also replace the Master Panel which has the keypad built-in for the same reasons mentioned above. You can call us and we will offer obligation-free consultation at no cost to better assist you in implementing your new system.

ECCN Inc. does not use landlines at all. We exclusively install wireless modules which communicate with our central stations using cellular towers and are more reliable and secure. Telephone lines can be cut which undermine the whole concept of security. With our wireless modules, many service requests, which would otherwise require a trip to your premises, can instead be completed remotely.

Alarm.com offers a wide range of services including home security, home automation, and energy management. ECCN Inc. has partnered with Alarm.com to offer our customers cutting-edge technology. We service and install security systems, home automation and energy management technologies, and educate towards a greener planet.

ECCN Inc. can install your security wiring during construction, but we also offer a complete package for structured wiring to home owners which includes wiring for your telephones, computer networks, video services, and home theater systems. This is our specialty and we are equipped with the right tools to get the job done in a proper and timely manner. We carry all the required insurances and licenses to conduct such business. Feel free to give us a call to discuss your needs in greater detail.